Privacy Policy

1. Who We Are

Arkadia Global Shipping Ltd is a maritime logistics company incorporated under the laws of Hong Kong Special Administrative Region. We operate globally with offices in Hong Kong, Singapore, and Dubai.

Data Controller contact: info@arglosh.com

2. Information We Collect

We may collect the following categories of personal data:

• Contact information - name, email address, phone number, company name
• Shipping information - cargo details, origin and destination ports, consignee details
• Communication records - emails, enquiry forms, and correspondence
• Technical data - IP address, browser type, pages visited (via cookies)
• Commercial data - transaction history, quotes, and invoices

3. How We Use Your Information

We use your personal data for the following purposes:

• Processing and fulfilling shipping and logistics requests
• Responding to enquiries submitted via our website
• Preparing quotations and commercial proposals
• Complying with customs, trade, and regulatory requirements
• Communicating important service updates and operational information
• Improving our website and services through analytics
• Sending relevant industry updates (with your consent)

4. Legal Basis for Processing

Under applicable data protection law, we process your data on the following legal grounds:

• Contract performance - to execute shipping contracts and service agreements
• Legitimate interests - for business operations, customer service, and security
• Legal obligation - to comply with customs, tax, and maritime regulations
• Consent - for marketing communications (you may withdraw at any time)

5. Data Sharing and Third Parties

We do not sell your personal data. We may share data with:

• Ocean carriers, freight agents, and port authorities as required to deliver services
• Customs brokers and regulatory bodies for compliance purposes
• IT service providers and cloud platforms operating under data processing agreements
• Professional advisors (legal, accounting) under confidentiality obligations

All third parties are required to maintain appropriate security standards and use data only for the specified purpose.

6. International Data Transfers

Given the global nature of maritime logistics, your data may be transferred to and processed in countries outside Hong Kong, including Singapore, UAE, the EU, and the United States. We ensure appropriate safeguards are in place for all such transfers, including standard contractual clauses where required.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described above, and in accordance with Hong Kong legal requirements. Shipping and commercial records are typically retained for 7 years. You may request deletion of your data subject to our legal obligations.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (where legally permitted)
• Object to or restrict certain processing activities
• Withdraw consent at any time (where processing is consent-based)
• Lodge a complaint with a relevant data protection authority

To exercise your rights, please contact us at info@arglosh.com.

9. Cookies

Our website uses cookies and similar tracking technologies. Please see our Cookie Policy for full details.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. Material changes will be communicated to you directly where required.

12. Contact Us

For any privacy-related questions or to exercise your rights, please contact: